No Refund Policy

Last updated: 3 October 2026

All payments are non-refundable. You can cancel anytime to stop future renewals and keep access until the end of the period you’ve paid for. Duplicate charges and billing errors are refunded. Use the free trial to evaluate before you pay.

All payments are non-refundable

Subscription payments (monthly or yearly), upgrade charges, extra seats and top-up packs are not refunded once paid, in full or in part. Unused render minutes and AI credits are not refunded either, and they don't roll over to the next month. This doesn't limit any right you have under Indian consumer law that can't be excluded.

Cancel anytime

You can cancel at any time from Plans in the app. Cancelling stops future renewals: you keep full access until the end of the period you've already paid for, and you aren't charged again. After that the workspace becomes read-only: you can sign in, view and download your files, but not edit, render, upload or use AI features. Buying a plan again restores full access immediately.

Duplicate charges and billing errors are refunded

If you were charged twice for the same thing, charged after you cancelled, or charged the wrong amount, write to our contact page within 30 days of the charge with your account email and the invoice number (it starts with PF/). We refund the incorrect amount in full to the original payment method, usually within 5–7 working days after we confirm the error (your bank may take longer), and issue a credit note for an invoiced amount.

Try it free first

The free trial is the way to evaluate PrismFilm AI Studio before paying. New workspaces can start a 7-day free trial, once per person. You add a card to start it (the payment processor may place a small authorisation on it that is released). Nothing is charged during the trial. When it ends, the card is charged for the plan you chose unless you cancel before then; if you cancel, the trial runs to its end and the workspace then becomes read-only.

Changing plan

Upgrades (a bigger plan or more seats) apply as soon as the payment is confirmed. You pay the difference for the rest of the current billing period, and the new price from the next renewal.
Downgrades and changes between monthly and yearly billing apply at the next renewal, so nothing already paid is lost. A downgrade can only be scheduled when your current usage (storage, seats, dubbed languages) fits the smaller plan; the app shows what to reduce.

Failed payments

If a renewal can't be charged, the payment is retried and everything keeps working for 3 days; we email the workspace owners. After that the workspace becomes read-only until it is paid. After 30 days without payment we email a final warning, and 7 days later the workspace's uploaded and rendered media is permanently deleted (projects, captions and settings are kept, and so are recorded voice consents, as the Privacy Policy explains). Paying at any point before then stops this and restores full access.

Questions

Write to our contact page. For a complaint, contact our Grievance Officer at the contact form (choose "Grievance").