Refund & Cancellation Policy

Cancelling a paid plan

You can cancel any time from the Plans window in the app. Your plan stays active until the end of the period you've paid for; it won't renew, and the workspace then moves to the Free plan. Nothing is deleted when you cancel or move to Free: your projects and media stay, but Free plan limits apply (for example, new uploads beyond the Free storage limit are refused, and exports carry a watermark).

Refunds

• Subscription payments are for a month of service and are generally not refundable once that month has started.
• If you were charged twice, charged after cancelling, or charged the wrong amount, write to us within 30 days of the charge and we'll refund the incorrect amount in full.
• If the service was unavailable for a significant part of a paid month because of a problem on our side, write to us and we'll offer a refund or credit in proportion to the time lost.
• Unused credits are not refundable and don't roll over to the next month.

Approved refunds are made to the original payment method through Razorpay, usually within 5–7 working days after approval (your bank may take longer). If the refund concerns an invoiced amount, we issue a GST credit note.

How to ask

Write to our contact page with your account email, the invoice number (it starts with CF/) and what happened.